Returns and exchanges
Not what you expected? We will sort it out.
Time to change your mind
You have 14 calendar days from the delivery date to cancel your purchase and request a return, with no need to give a reason.
Defective product
If your product arrives defective or damaged, contact us by email at support@kdermy.com and send photos of the product and the packaging. We will replace it or refund what you paid, shipping included.
How to return
Contact us with your order number. We reply within 1 business day with the shipping instructions. The product must come back with all accessories, in its original packaging, with no signs of use beyond what is needed to inspect it.
Refund
Once we receive and inspect the product, the refund goes back to the card used for the purchase and shows up on your next statement, following the card issuer's timeline.
Request an exchange or return
Have your order number at hand. The message comes with a template filled in, and we reply within 1 business day.
Send emailor write to support@kdermy.com